Last updated: 9/30/2025
These terms govern reservations and stays at Family Hotel Stoyan.
Reservations and Deposit
How to make a reservation
Reservations are accepted by phone or email. A 50% deposit of the total stay amount is required for confirmation, paid via bank transfer.
Important:
- Deposit: 50% of total amount
- Payment method: bank transfer
- Reservation is confirmed after deposit is received
Cancellation Policy
Cancellation terms
Important
The deposit is non-refundable upon cancellation, regardless of the cancellation period.
House Rules
For everyone's comfort
Prohibitions:
- Smoking is prohibited in indoor areas
General rules:
No other restrictions, but we ask guests to respect the property and other guests.
Check-in and Check-out Times
Check-in
14:00
Check-out
12:00
For special arrangements regarding check-in and check-out times, please contact us in advance.
Contact Information
For questions about these terms:
Phone: 0888 415 521
Contact person: Radostina Vasileva
Working hours: 09:00 – 19:30